I.T. FUNCTIONS (from Lacity, BA480)

 Applications Development: Develop new business applications

 Applications Support: Maintain business applications including fixes, enhancements, upgrades

 End User Support: Training, consulting, end-user computing (spreadsheets, 4thGL, Word processors)

Telecom & Networks: Interconnectivity; phone lines, data lines, VANs, EDI, servers, protocols, microwaves, satellites, fiber optics, etc.

 Residual Services: Office moves, report delivery, security requests, billing,

 IT management: Create IT strategy, budget decisions, sourcing decisions, negotiate/monitor suppliers and vendors; set policies & standards, environmental scanning for new technologies, system development methodologies, recruiting and training of IT personnel, measures of IT performance & benchmarking,

Organizational Structure-Relationship of IT to the rest of the Organization

• "Do it yourself"
• Consultant does IT
• Resident expert
• Group or Department
• Centralized by Site
• Hybrid-some functions internal, others centralized
• Cross-Division Consortium
• Information Technology Division (CIO)
• The Whole Company is IT (e.g. consulting)

  Return to MiniMBA Technology Page

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