Total Quality Management, from Cooperative Decision-Making
Copyright © 1997 Bud Banis distribute freely with this notice

• Focus on the Long Term best average result rather than immediate short-term outcome.
• Emphasize process rather than single result.
• Design quality into the process rather than testing defects out of the product.
• Aim for zero defects through continuous improvement.
• Base vendor decisions on relationship and statistical evidence of quality rather than price.
• Buy value rather than price.
• Reduce perception of personal risk in decision making.
• Drive out fear.
• Foster rational laziness.
• Let People do the things that are important and they will seek out the important things to do.

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Dr. Bud Banis courses at UM-St. Louis